Trail Guide FAQ
Answers to your most common questions about shipping, returns, pet-safe gear, sizing, and product care from Atlas Outfitters.
Where do you ship from?
We ship from North American warehouses for fast, reliable domestic delivery. Most orders arrive within 5–10 business days.
Do you ship to Canada and the US?
Yes. We ship within Canada and the United States. Free standard shipping on orders over $75.
What is your return policy?
You have 30 days from delivery to exchange or return for a full refund — no questions asked.
Is your gear safe for dogs?
Yes. We select gear with pet comfort and safety as a primary design criterion.
How do I measure my dog for a harness?
Measure the widest point of your dog's chest (behind the front legs) and their neck circumference. Each harness listing includes a size chart.
What is your warranty?
Atlas Outfitters products come with a 12-month warranty against manufacturing defects.
How do I contact support?
Email us at support@atlasoutfitters.shop. We respond within 1 business day.
Still have questions? Email us